by Neil Smithson | Jul 4, 2022 | consumer survey
In 2002, the Centers for Medicare and Medicaid Services, and the Agency for Healthcare Research Quality, began developing a national standardized approach to survey a patient’s perspective with hospital care. In 2008, that became the HCAHPS (Hospital Consumer... 
by Neil Smithson | Oct 23, 2021 | consumer survey
We recently conducted our 2nd annual consumer survey to understand how patients perceive the hospital or health system foundation and, in turn, how that impacts their donation behavior. The goal of the survey is to gain a better understanding of how patients engage in... 
by Neil Smithson | May 6, 2020 | consumer survey
While there are many new things we’ve learned during the COVID-19 crisis, one that has stood out is that people want to help each other. Whether it’s ordering take-out at your favorite local restaurant to help keep the doors open or donating meals to front-line...
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